Terms & Conditions | Toro Process Serving

TERMS AND CONDITIONS

Last Updated: August 14, 2026

Welcome to the website of Toro Process Serving LLC (“Company,” “we,” “us,” or “our”). By accessing our website, submitting legal documents for service, or authorizing us to initiate work, you (“Client,” “User”) agree to be bound by the following Terms and Conditions. Please read them carefully before submitting any files or making a payment.

1. SERVICE TIERS & ROUTING OPERATIONS

We provide professional civil process service across Oakland County, Michigan, subject to the following standard operational guidelines:

Routine Service: First field attempt will be executed within four (4) business days of logged intake.
Rush Service: Priority dispatch with the first field attempt guaranteed within twenty-four (24) hours of logged intake.
Same-Day Service: Emergency dispatch with the first field attempt executed by 9:00 PM on the date of logged intake.
Diligence Standard: Unless otherwise instructed by the Client or restricted by specific court orders, standard service includes up to four (4) distinct field attempts strategically rotated across morning, evening, and weekend time blocks.

2. MANDATORY UPFRONT PAYMENT POLICY

Prepayment Requirement: To maintain competitive flat-rate routing loops, Toro Process Serving LLC operates on a strict upfront payment policy for all new individual, pro se, and corporate client accounts.
The Dispatch Trigger: Field routing, document preparation, and office pickups will not be initiated until our digital invoice (issued via Novo/Stripe) is fully paid and cleared on our backend dashboard.
Account Delinquency: For high-volume firm accounts approved for post-service monthly invoicing, payments are strictly subject to Net 15 or Net 30 terms as specified on the invoice. Failure to clear statements within the specified window will result in an immediate administrative hold on all active field files.

3. STATUTORY COMPLIANCE & LEGAL FEES (MCL 600.2559)

In compliance with Michigan Compiled Laws MCL 600.2559(8), the Client expressly acknowledges and agrees in writing to the commercial market flat-rate fees detailed on our rate schedules and digital invoices. Client understands that these mutually agreed-upon commercial rates differ from the baseline statutory court fees set forth under MCL 600.2559(1). Authorized electronic submission of documents or checking the authorization box constitutes an advance written agreement under Michigan law.

4. CLIENT RESPONSIBILITIES & DOCUMENT INTELLIGENCE

Accuracy of Information: The Client is solely responsible for providing accurate target names, physical descriptions, home or business addresses, and scheduling intelligence.
Paperwork Auditing: Toro Process Serving LLC is legally bound to serve only the individuals or business entities explicitly listed in the official "Defendant/Witness" boxes on the court-issued Summons or Subpoena. We cannot alter or expand service parameters beyond what is written on the face of the legal documents.
Witness Fees: For all court subpoenas requiring a witness attendance/mileage fee under Michigan Court Rules, the Client must provide the physical check made out to the witness prior to service dispatch. We cannot execute service on a subpoena without the physical witness fee check in hand.

5. FEES NON-REFUNDABLE (NON-SERVICE AFFIDAVITS)

Client explicitly acknowledges that our service fees are charged for the deployment of professional labor, time, and mileage, not for a guaranteed court outcome.

If a target is found to have moved, is dodging service, or if the address provided is non-existent, the flat-rate fee is fully earned upon completion of our attempt rotation.
A formal, notarized or verified Non-Service Documentation Package (Affidavit of Diligence) will be issued to the Client to facilitate an alternate service motion with the judge, and no refunds will be issued.

6. LIMITATION OF LIABILITY

Toro Process Serving LLC executes all routes with the highest level of professional diligence. However, the Company stands completely shielded from liability regarding:

Lawsuits dismissed due to late document submissions by the Client.
Targets traveling "up north" or out of state during scheduled attempts.
Delays caused by an attorney’s or paralegal’s failure to clear upfront invoices prior to court cutoff windows.
Clerical formatting errors present on the Client's original SCAO or custom court forms.

7. GOVERNING LAW

These Terms and Conditions are governed by and construed in accordance with the laws of the State of Michigan, without regard to its conflict of law principles. Any legal actions arising from services provided must be filed within the appropriate court jurisdiction of Oakland County, Michigan.

8. CONTACT INFORMATION

For any questions regarding these operational terms, please contact:
Toro Process Serving LLC
Waterford, MI
Phone: 947-733-3297
Email: nick@toroprocessserving.com